Our cake costs are listed alongside each cake on our website. However, should you require a custom cake that is not currently on our website please message us on WhatsApp on 07366776363, so an expert member of our team can help you .
How is my cake packaged?
All our cakes are securely packed in an appropriate cake box. Bags are only be provided for cakes of sizes 6” and 8”. Larger cakes are safer when carried by hand.
What is the best way for my cake to travel?
For large and tiered cakes, we strongly advice that you choose our delivery service to ensure a safe delivery. Should you choose to collect from our store, we recommend using a car for any distance more than a 10 minute walk. The best place to put your cake in a car is the boot in a corner, or in one of the passenger’s foot well. Passengers, please do not attempt to hold the cake in your hands or place in your lap as the risks of damage are higher!
Can my cake be personalised?
Yes, all our cakes can include an inscription of your choice. Simply add your message in the box that reads ‘Personalisation Message’ on the product page.
Are your cakes gluten-free and nut-free?
Our kitchen is not a gluten-free of nut-free facility. We handle dairy, gluten and nuts at our facility and we do not guarantee that there is no cross-contamination whilst handling. We advise customers with allergens to contact us before ordering.
What is the best way to store my cake?
All our buttercream cakes with fruits and chocolate on it should be refrigerated once they reach their destination. For best taste, please bring the cake to room temperature by removing from your refrigerator 1-2 hours before consuming.Our cakes with icing sugar, edible prints and hand modeled figurines should NOT be refrigerated since refrigeration causes sweating of sugar. Please store these cakes in a cool place, away from direct sunlight.
Why do I need to order a wedding cake in person?
Wedding cakes are for a special occasion and therefore we need to ensure you have exactly what you want. By speaking to our wedding cake consultant in person, we are able to liaise with our chief cake artists, answer all your questions and indeed make suggestions to deliver your dream cake. Due to Covid-19, we are also offering phone consultations at the moment.
Do you deliver?
Yes, we deliver to all post codes listed on https://cakeowls.com/delivery-charges/. If your postcode is not listed, we can still arrange a special delivery . Please WhatsApp or contact us on 07366776363 to discuss costs and place your order.
We typically deliver between 1 pm to 4 pm daily. If you would like to schedule an exclusive delivery at a time earlier or later than that then it can be arrange at an additional cost of £8 over and above the delivery charges applicable.
Please bear in mind our cakes have a 2-3 day shelf life, so you can select a delivery the previous day.
What is the shelf life of your cake?
3-5 days on made to order cakes! Our cakes are freshly prepared everyday and should be consumed within this time period to enjoy the taste to the fullest.
